Privacy policy

Last updated: May 4, 2026

Online Store manages this shop and website, including data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). Online Store is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the provisions of this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or can be reasonably linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

  • Contact details: including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information: including your username, password, security questions, preferences, and settings.

  • Transaction information: including items you view, add to your cart, save to your wish list or purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us: including information you provide in your communications with us, for example, when submitting a customer service inquiry.

  • Device information: including information about your device, browser or network connection, your IP address, and other unique identifiers.

  • Usage information: including information regarding your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information by any other means.

  • Automatically through the Services: including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From our service providers: including when we hire them to enable certain technology or when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services: We use your personal information to provide you with the Services, which includes fulfilling the contract entered into with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases.

  • Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or postal mail, as well as showing you online advertisements for products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to your cart, or other activities performed on the Services.

  • Security and fraud prevention: We use your personal information to authenticate your account, offer a secure shopping and payment experience, detect, investigate, or act upon potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services.

  • Communications with you: We use your personal information to provide customer support, respond to your requests, provide services efficiently, and maintain our business relationship with you.

  • Legal reasons: We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order management, and shipping).

  • With business and marketing partners to provide marketing services and show you advertising.

  • When you direct, request, or otherwise consent to the disclosure of certain information to third parties.

  • With our affiliates or, generally, within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations, to enforce the Terms of Service, and to protect or defend the Services and our rights.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. For more information on how Shopify uses your personal information and the rights you may have, you can consult the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may include links to websites or other online platforms managed by third parties. We are not responsible for the privacy or security of such sites. We recommend reviewing their privacy and security policies.

Children’s Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors. If you are a parent or guardian of a minor who has provided us with personal information, you may contact us to request its deletion.

Security and Retention of Your Information

Please note that no security measure is perfect, and we cannot guarantee "absolute security." The time for which we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you reside, you may have the following rights:

  • Right of access: Request access to the personal information we hold about you.

  • Right of erasure: Request that we delete your personal information.

  • Right of rectification: Request that we correct inaccurate information.

  • Right to data portability: Receive a copy of your information or request its transfer to a third party.

  • Management of communication preferences: Opt-out of promotional emails at any time.

If you reside in the UK or the EEA:

  • Objection and restriction of processing: Request that we stop or limit the processing of your data.

  • Withdrawal of consent: Where processing is based on consent, you have the right to withdraw it at any time.

Complaints

If you have a complaint about how we process your personal information, please contact us at the details provided below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. If we transfer information outside the EEA or the UK, we will use recognized transfer mechanisms such as Standard Contractual Clauses (SCCs).

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at info.boutiquenz@gmail.com